Terms and Conditions
Please note that after completed your reservation, the status of your booking will be Pending confirmation until we successfully charge the total amount of your stay. After our reservation team has successfully charge the payment, your booking status will change to Confirmed.
In case we cannot charge your credit card, our reservation team will contact you to arrange another payment method. Please find below the payment schedule for your stay:
Payment schedule for booking made 8 days and more before check-in:
- 50% at the booking time
- 50% 7-day before check-in
Payment schedule for booking made 7 days or less before check-in:
- 100% of the total booking is due before the booking is confirmed
Please note that the deposit paid is non-refundable, but we try to be as flexible as possible. Therefore, after your booking you will be able to modify your stay date to any date, any time, forever.
Also, your booking and deposit is fully transferable to friends or family, and in case of cancellation you will be able to use the full amount of the deposit in either Navutu Stars or Navutu Dreams (located in Siem Reap, Cambodia).
Navutu Stars Resort will not accept any responsibility for any guest’s loss damage of equipment and property, or any injuries sustain during their stay with us or while participating in activities. Guests are required to follow any direction that might be given while staying at the resort or participating in activities. Guests are required to sign a release from upon check-in.
Navutu Stars Resort will not accept any responsibility for any delay, additional expenses or inconvenience that might be caused directly or indirectly by event outside of the resort’s control, such as late arrival/departure of flights, civil disturbance, fire, flood, cyclones, severe weather, acts of God, and acts of government, machinery, or equipment failure. We advise that Guests got a travel insurance prior to travel as Navutu Stars Resort will not accept any responsibility for day lost due to any of the above mentioned which is beyond our control.